Are you considering shopping from ASOS? Whether you're shopping for yourself or for a gift, it's important to know what other customers have experienced. That's why we've taken an in-depth look at ASOS customer reviews to give you the information you need to make an informed decision. From the quality of products to customer service satisfaction, our review covers it all. We'll also discuss the pros and cons of shopping with ASOS, so you can decide if it's the right choice for you.
Plus, discover more specials from ASOS to get the best deals on your purchases.Hear the latest from ASOS here and explore a huge variety of clothing, shoes, accessories, and more. With so many customers shopping from ASOS, it's important to understand what customers think about their products and services. In this article, we'll take an in-depth look at ASOS reviews to give you a better understanding of customer opinions. When it comes to the types of products available on ASOS, customers have a lot of positive things to say. Customers appreciate the variety of styles and sizes offered, as well as the fact that the website is easy to navigate and search for specific items. Many customers also report that the clothes they receive from ASOS are true to size and of high quality.
Here's an example of a customer review praising the selection and quality of ASOS clothing:“I love shopping with ASOS because there’s such a great selection of fashionable items in my size! The quality is also really good – I’ve bought several items from ASOS that have lasted me several seasons.”When it comes to customer service, reviews for ASOS are generally positive. Customers often praise the helpfulness of customer service representatives and the quick response times. Here's an example of a customer review praising ASOS customer service:“I had an issue with my order and contacted customer service. They were so responsive and helpful – I had my issue resolved within minutes!”Delivery times and options are also highly rated by customers.
Customers appreciate the fact that ASOS offers free standard delivery on orders over $50 and express delivery options for faster shipping. Here's an example of a customer review praising ASOS delivery times:“I always receive my orders from ASOS quickly – usually within 3-4 days even with standard shipping.”Shipping costs and return policies are also important factors when it comes to customer satisfaction with ASOS. Customers appreciate the fact that ASOS offers free returns on all orders, making it easy to exchange or return items they're not happy with. Here's an example of a customer review praising ASOS return policies:“I love the fact that ASOS offers free returns – it makes it so easy to try new things without worrying about being stuck with something I don't like!”Customer reviews for ASOS are overwhelmingly positive, with customers generally rating their overall experience with the company highly.
According to one survey, 94% of customers said they would be likely to recommend ASOS products and services to a friend or family member. Additionally, many customers report being pleased with the prices offered by ASOS. To further improve customer satisfaction, ASOS has taken steps to address common complaints from customers. For instance, ASOS has implemented a customer feedback system which allows customers to provide detailed feedback on their experience with the company. This feedback is then used by ASOS to make changes and improvements in their services. Overall, customers are very satisfied with their experiences shopping at ASOS.
Customers appreciate the variety of styles available, the helpfulness of customer service, delivery times/options, shipping costs, return policies, and prices. Additionally, customers have been impressed with the steps taken by ASOS to address customer complaints and improve their services.
Customer Service Experience
ASOS offers a variety of customer service options for customers, including a live chat feature, an email address, and a customer service phone number. Customers can also contact the company via social media. ASOS is known for providing prompt customer service, with inquiries typically answered within 24-48 hours.Customers often report that the customer service team is friendly and helpful, providing quick solutions to any issues or concerns. ASOS also has an extensive FAQ section on their website, which can help customers find answers to common questions without having to contact customer service. The website also offers detailed product descriptions and sizing information, which can help customers make informed decisions about their purchases.
Overall Experience
Overall ExperienceASOS reviews show that customers are generally very satisfied with their overall experience shopping with the retailer.According to a survey conducted by ASOS in 2019, nearly 80% of customers said they were “satisfied” or “very satisfied” with their experience. Additionally, 93% of respondents said they would recommend ASOS to a friend, and 95% said they were likely to shop at ASOS again. ASOS also offers excellent customer service, with most customers reporting that their queries were addressed quickly and effectively. This is also reflected in the customer reviews, with most people praising the helpfulness of the customer service team. Overall, customers seem to have a positive experience when shopping with ASOS.
They appreciate the wide range of products, the good customer service, and the affordable prices.
Delivery Times/Options
ASOS provides customers with a range of delivery options, from standard delivery to next day delivery and even same-day delivery in some areas. Standard delivery can take up to 3-5 days for orders to arrive, while express deliveries can arrive in as little as 1-2 days. Customers who live in eligible postcodes can also take advantage of ASOS' same-day delivery option.Customers who have purchased items from ASOS seem to be generally satisfied with the delivery times. Many reviews mention that orders arrive within the stated delivery times, while those who opted for faster delivery options are particularly happy with how quickly their orders arrived. For example, one customer wrote: 'I ordered an item on next day delivery and it arrived the very next day - great service!'Overall, customer reviews suggest that ASOS' delivery times are reliable and efficient. Orders typically arrive within the promised time frame, and customers are pleased with the convenience of being able to choose between different delivery options.
Return Policies
Return PoliciesAs with any online retailer, return policies are an important part of the customer experience with ASOS.Customers want to be sure that they can return items they're not satisfied with, and ASOS offers generous return policies. According to ASOS's website, customers can return items within 28 days for a full refund, and they also have the option to exchange items or receive a credit note. This policy is highly rated by customers and is seen as one of the key benefits of shopping with ASOS. ASOS customers have been highly satisfied with the return policies. Many customer reviews mention how easy it is to return items, and how quickly they have received their refunds or exchanges.
One customer said, “I had a great experience returning an item I wasn't happy with. The process was really simple and my refund was processed quickly.” Another customer praised the return policy, saying, “The return policy at ASOS is the best I've seen from any online retailer. I'm always so pleased when I shop there because I know I can easily return items if I need to.”
Product Quality
When it comes to ASOS product quality, customers are generally very satisfied. Reviews often mention the quality of the materials used, the comfort of the fit, and the overall value they got for their money.Customers often mention that the fabrics used are soft and comfortable, and that the clothing fits well. Many customers also praise ASOS for its excellent customer service, noting that any issues with items were quickly and easily resolved. In addition to clothing, customers also appreciate the quality of ASOS’ accessories, such as jewelry and bags. Customers comment on the durability of ASOS products, and how well they hold up after being worn or used. Customers also appreciate the variety of styles available on ASOS, noting that they can find something to suit any occasion. Examples from customer reviews highlight the overall satisfaction with the product quality offered by ASOS.
One customer commented: “The quality is fantastic and I love that I can find something for every occasion. The clothing is so well made and comfortable to wear.” Another customer said: “The accessories I bought from ASOS are great! They’re very sturdy and I’ve had them for a while now and they’re still in perfect condition.”
Types of Products Available on ASOS
ASOS is a world-renowned online retailer, offering a wide variety of clothing, shoes, accessories, and more. Customers can find a diverse selection of apparel, from dresses to jeans to activewear, as well as a variety of footwear and accessories. ASOS also offers special discounts for shoppers, such as free shipping on orders over a certain amount or discounts on certain items.ASOS offers a wide variety of clothing for both men and women. Customers can find everything from everyday apparel to special occasion attire. Popular categories include dresses, tops, bottoms, jumpsuits, outerwear, and activewear. ASOS also offers a selection of plus size clothing for both men and women.
ASOS offers a variety of footwear options for both men and women. Customers can find boots, sneakers, heels, sandals, flats, loafers, and more. ASOS also offers a selection of accessories such as hats, bags, jewelry, sunglasses, belts, scarves, and more. ASOS shoppers can save money with the retailer's various discounts and special offers.
Customers can receive free shipping on orders over a certain amount or discounts on select items. Additionally, customers can save money by signing up for the ASOS newsletter or by following the retailer on social media.
Shipping Costs
ASOS offers customers a variety of shipping options, which can be a major deciding factor for customers when it comes to online shopping. Customers can choose from standard, express, and even next-day delivery, depending on what they need. Many ASOS reviews indicate that customers are satisfied with the range of shipping options available.For example, one customer wrote: “ASOS offers great delivery options - I received my package within three days, and was really impressed with their speedy service.” This positive review is reflective of many others, and shows that customers are generally satisfied with the level of shipping costs associated with ordering from ASOS. Another customer commented on the convenience of ordering from ASOS, saying: “I love ordering from ASOS because they offer free delivery and returns. It's so convenient and makes it easy to shop without worrying about any extra costs.” This customer's comment indicates that ASOS' shipping costs are reasonable and competitive. Overall, customers seem to be satisfied with the shipping costs associated with ordering from ASOS. With a range of shipping options and competitive prices, customers can rest assured that their orders will arrive quickly and without any additional cost.
Customer Reviews
Customer ReviewsWhen it comes to assessing the quality of ASOS, customer reviews are a great way to gain insight into customer opinions. Many customers post detailed reviews of their experience with ASOS, including information about the quality of the products they received and the customer service they experienced.Here are some quotes from real customer reviews that give an idea of what customers think of ASOS:“ASOS is amazing, my order came on time and everything was exactly as I ordered. The quality of the clothes is really good.”“I have been shopping with ASOS for years and their customer service is always top-notch. They respond quickly to any questions I have and always seem eager to help.”“I love shopping with ASOS because they have such a wide variety of products. I can find just about anything I need at a reasonable price.”These quotes give an indication of what customers think of ASOS.
In general, customers are happy with the quality of the products they receive, the variety of items available, and the excellent customer service they receive.
In conclusion
, customers are generally very satisfied with their experience on ASOS. The retailer offers a wide range of products at competitive prices with quick delivery times and flexible return policies. However, some customers have complained about product quality and customer service issues.Overall though, most customers are happy with their experience and would recommend shopping at ASOS.
